Frequently Asked Questions

Care in the home: Your questions answered

Here you’ll find the answers to the most common questions we are asked about the care service we provide. If you’re unsure about any aspect of care and the answer’s not here, then please just give us a call or send an email and we’ll get back to you straight away.

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How much does care cost?

One hour’s care or support starts from £22.50 depending on the complexity of care and distance travelled. For more information, see our costs page.

I'm not sure what kind of care/support I need?

Our assessment process is designed to help us learn about you and what you want to achieve and will help us determine exactly what you need. In the meantime, for more information on the details of the type of care we offer, please see our care page. If you need further information, please call us on 01235 606 200 (Oxfordshire) or 01394 824 053 (Suffolk) and we’ll be happy to go through your options.

How long will a visit last?

Many of our clients opt for an hour as a minimum and often we find the time grows as they get used to having another person support them. A number of our clients’ families also use us for respite or to provide longer social visits, and we are happy to provide long days or overnight visits.

Can I have less than an hour?

We have found that for the majority of clients requiring either personal care or social support that a minimum of an hour works really well. However we do realise that where we visit several times a day, or when a client lives with a relative who provides support and social interaction, a shorter visit may be more appropriate.

How do I know when my Care Practitioner is coming?

You’ll receive a visit schedule by email every Friday so you know exactly when your Care Practitioner will arrive during the following week. If the visit times change by more than 30 minutes (due to staff sickness, road traffic or other extreme situations) we’ll call and let you know.

What if my Care Practitioner is late?

It’s our policy to make sure that we give our Care Practitioners ample time between visits to make the journey. However, sometimes the unplanned occurs and if your Care Practitioner is going to be more than 30 minutes late, we will call you and let you know.

What if I'm not happy about my care?

You can tell your Care Practitioner. Or if that doesn’t feel right you can call the office and speak to a Manager. You can also fill in the form you have in your client file and we will address the issue. Feedback is important to us, so if you are unhappy about any aspect of your care, we want to know.

Can I choose my Care Practitioner?

Trying to fit people around visit times and location makes it very difficult for us to provide clients with the opportunity to “chose” their Care Practitioners. However, we try to match people up with those they have a rapport with – this is better for you and better for the Care Practitioner. We find that clients have a liking and feel more comfortable with certain Care Practitioners and we will always try to respect that connection.

Will I always see the same person?

We are a small team and our Care Practitioners work a two week pattern and many of them are part time, this means that you will see more than one Care Practitioner. However, getting to know several people does have its merit and we have found over the years it is much more beneficial than relying on one person.

I want to discuss my / my parent's care

That’s fine. Just let your Care Practitioner know, call the office or email and we’ll arrange a convenient time for our discussion. We are very happy to talk to families providing we have the consent to do so.

What areas do you cover?

In Oxfordshire we cover: Didcot, Cumnor, Abingdon, Wantage and the villages in between. 

In Suffolk we cover: Woodbridge, Wickham Market, Orford, Snape, Rendlesham, and other villages in between.

We may travel slightly further so it is always worthwhile asking.

home care services, oxford
home care services, oxford

Home visits and care assessments

Find out what to expect at a care visit and how a care assessment works at Sarah’s Carers.

Not sure what care you need?

Call us today on: 01235 606 200 – Oxfordshire | 01394 824053 – East Suffolk